Terms of sale

Last updated: December 17, 2025

Article 1 - Legal information

The website www.catmatik.com is published by Wall Agency, a limited liability company (LLC) organized under the laws of the State of New Mexico, United States, EIN 88-1182923, with its registered office at 530-B Harkle Road STE 100, Santa Fe, NM 87505, United States. Customer support: support@catmatik.com / WhatsApp +33 6 58 45 08 79.

Article 2 - Purpose and scope

These General Terms and Conditions of Sale (the “Terms of Sale”) govern, without restriction or reservation, all sales made by Wall Agency (the “Seller”) to non-professional buyers (the “Customer”) wishing to purchase the products offered for sale on the website www.catmatik.com. The Customer acknowledges having read these Terms of Sale before placing an order and having accepted them without reservation.

Article 3 - Products

The main characteristics of the products (in particular the self-cleaning litter boxes), including specifications, illustrations and indications of the dimensions or capacity of the products, are presented on the website. The Customer must review them before placing any order. The choice and purchase of a product are the sole responsibility of the Customer.

Article 4 - Prices

Products are supplied at the prices in effect on the website at the time the order is recorded by the Seller. Prices are expressed in US dollars (USD), inclusive of all applicable taxes. The price displayed is the total price payable by the Customer; no additional amount is added at checkout. Shipping costs: handling, shipping, transport and delivery costs are free on all orders, worldwide, unless explicitly stated otherwise at checkout.

Article 5 - Orders

It is the Customer’s responsibility to select on the website the products they wish to order. The sale will only be considered valid once the price has been paid in full. It is the Customer’s responsibility to check that the order is accurate and to report any error immediately. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment for a previous order.

Article 6 - Payment terms

The price is payable in full on the day the Customer places the order, by secure payment. The accepted payment methods are:

Bank cards: Visa, MasterCard, American Express, Cartes Bancaires (CB).
Digital wallets: Apple Pay, Shop Pay, PayPal.
Installment / deferred payment: Klarna (subject to customer eligibility).

Payment data is exchanged in encrypted form using the protocol defined by the approved payment service provider handling the bank transactions.

Article 7 - Delivery

Products ordered by the Customer will be delivered worldwide, free of charge. Delivery times:

Orders delivered in France: the processing and shipping time is 1 to 2 business days. The delivery (transit) time is 3 to 5 business days, for an average total of 4 to 7 business days.
Orders delivered to all other countries: the total time from order to delivery is 5 to 10 business days, including processing, shipping and transit.

Business days are Monday to Friday, excluding public holidays.

In the event of a shipping delay, an email will be sent to the Customer to inform them of any possible impact on the delivery time they were given. The Seller cannot be held liable for late delivery due solely to the Customer’s unavailability after several delivery appointments have been offered by the carrier.

Article 8 - Right of withdrawal (30 days in France, 14 days in all other countries)

Under Articles L.221-18 et seq. of the French Consumer Code, the Customer has a statutory withdrawal period of 14 days from receipt of the product. The return period depends on the country of delivery:

Orders delivered in France: as a commercial gesture, Wall Agency extends this period to 30 days from receipt of the product for the Customer to exercise their right of withdrawal without having to give any reason or pay any penalty. Returns made between day 15 and day 30 are subject to the conditions set out in our Refund Policy.
Orders delivered to all other countries: the Customer has 14 days from receipt of the product to exercise their right of withdrawal without having to give any reason or pay any penalty.

In both cases, return shipping costs are paid in full by Wall Agency, which provides a prepaid return label, and no restocking fee is charged.

Returns must be complete (accessories, user manual) and, where possible, in their original packaging; otherwise, in packaging that protects the product during transport. The product must be cleaned before shipping, for hygiene reasons. The Customer may handle and try the product as they would in a store; their liability is engaged only for any depreciation resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the goods. Intentionally damaged products will not be accepted. To exercise this right, the Customer must contact customer support at: support@catmatik.com.

Article 9 - Legal warranties

Products sold automatically benefit, at no additional cost and in accordance with the legal provisions, from:

The legal guarantee of conformity (Articles L.217-4 et seq. of the French Consumer Code), for products that are apparently defective, damaged or do not match the order, for a period of 2 years.
The legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

In the event of a confirmed breakdown or lack of conformity during the 2-year warranty period, the Seller undertakes to repair or replace the product.

Article 10 - Data protection

The personal data provided by the buyer is necessary to process their order and issue invoices. It may be shared with the Seller’s partners responsible for the fulfillment, processing, management and payment of orders. The Customer has a permanent right to access, modify, rectify and object to the information concerning them.

Article 11 - Governing law

These Terms of Sale and the transactions arising from them are governed by and subject to French law. Any disputes that may arise from purchase and sale transactions concluded under these Terms of Sale, concerning their validity, interpretation, performance, termination, consequences and aftermath, and that could not be resolved between the seller and the customer, will be submitted to the competent courts.

Article 12 - Mediation

In accordance with Article L.612-1 of the French Consumer Code, the Customer may refer the matter free of charge to CNPM - MÉDIATION DE LA CONSOMMATION (27 avenue de la Libération, 42400 Saint-Chamond, cnpm-mediation-consommation.eu), after first contacting our customer support and failing a satisfactory response within 60 days.

Contact information:

Email: support@catmatik.com

Contact form: Click here

Phone number: +33 6 58 45 08 79 (WhatsApp)

Customer service and return address (France): 71 rue Jean de Bernardy, 13001 Marseille, France

Business hours:
Monday – Friday: 8:00 a.m. to 6:00 p.m. (GMT+01:00)
Saturday – Sunday: 10:00 a.m. to 6:00 p.m. (GMT+01:00)

Response time: We reply within 1 business day.