Last updated: December 19, 2025

At CatMatik, we are committed to a secure, transparent and simple payment experience. All transactions on our website are encrypted and processed by our payment provider.

1. Accepted payment methods

To make your purchase easier, we accept the following payment methods:

Credit and debit cards:

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• JCB

Digital wallets (express checkout):

• Apple Pay

• Google Pay

We do not accept bank transfers, personal checks or cash on delivery.

2. Transaction security

Protecting your payment information is our top priority.

• SSL encryption: Our website uses the 256-bit HTTPS/SSL (Secure Socket Layer) protocol. You can confirm this by the padlock shown in your browser's address bar.

• Payment processor: We use Shopify Payments, a globally recognized payment gateway certified compliant with PCI DSS (Payment Card Industry Data Security Standard).

• Confidentiality: CatMatik never stores your card numbers or sensitive financial information. All data is processed directly by our secure payment provider.

3. Billing terms

• Currency: All prices are displayed and all transactions are processed in US dollars ($ / USD).

• When you are charged: Payment is due in full when you place your order. Your card or account is charged immediately after your order is confirmed ("payment in full").

• Taxes: Value-added tax (VAT) is included in all prices shown on our product pages. You will not pay any additional tax at checkout.

• Fees: We charge no additional transaction fees for the payment methods listed above. The total shown at checkout is the final amount you pay.

4. Resolving payment issues

If your transaction is declined, please check the following:

• That your card is valid.

• The spending limit set by your bank.

• That the details you entered are correct.

If the problem persists, please contact your bank or use another payment method.

5. Contact information

For any question about your payment or billing, our customer support team is here to help:

• Store name: CatMatik

• Email: support@catmatik.com

• Phone: +33 6 58 45 08 79 (WhatsApp)

• After-sales service and return address (France): 71 rue Jean de Bernardy, 13001 Marseille, France

Support hours:

• Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+01:00)

Response time: We reply within 1 business day.