Last updated: December 19, 2025

At CatMatik, we know that buying a self-cleaning litter box is an investment in your cat's comfort and the cleanliness of your home. We have full confidence in the quality and durability of our products.

That is why, in accordance with applicable European and French law, all our electronic devices are covered by a 2-year (24-month) warranty from the date you receive your order.

1. What the warranty covers

This warranty covers all manufacturing defects and electronic failures that occur under normal use in accordance with the user manual.

Specifically covered:

• Motor failures: Unexpected stops, abnormal noise or failure of the rotation mechanism.

• Sensor malfunctions: Problems with the weight sensors, presence (cat) sensors or anti-pinch safety sensors.

• Electronic defects: Power supply, motherboard or connectivity problems.

2. What is not covered (exclusions)

The warranty does not apply in the following cases:

• Accidental damage: Dropping the unit, physical impacts or broken plastic caused by the user or the animal.

• Water damage: Immersion of the electronic components (motor base), oxidation caused by storage in an unsuitable environment (outdoors, very humid room), or washing non-waterproof electronic parts with large amounts of water.

• Misuse: Use of incompatible litter (e.g., oversized wood pellets jamming the mechanism), deliberate overloading, or technical modification of the unit (unauthorized opening of the motor unit).

• Normal wear: Supplies (mats, waste bags).

3. How to make a claim

If your unit has a problem during the 2-year warranty period, here is the simplified procedure:

1. Contact support: Send an email to support@catmatik.com with your order number and a description of the problem (a video often helps speed up the diagnosis).

2. Diagnosis: Our technical team will assess the problem remotely.

3. Repair or replacement: If the fault is confirmed and covered by the warranty, we will, depending on the severity of the problem, either repair your unit or replace it with a new one.

4. Shipping costs

When this warranty applies:

• No cost to you: CatMatik covers all shipping costs.

• We will provide a prepaid return label to send back the faulty unit, and we will cover the cost of shipping the new or repaired unit to your home.

5. Your legal rights

Independently of the commercial warranty described above, the seller remains bound by the legal guarantee of conformity set out in Articles L. 217-4 to L. 217-12 of the French Consumer Code and by the guarantee against defects in the item sold, under the conditions set out in Articles 1641 to 1648 and 2232 of the French Civil Code.

• Legal guarantee of conformity: The consumer has two years from delivery of the item to take action.

• Guarantee against hidden defects: The consumer may choose to invoke the guarantee against hidden defects in the item sold.

7. CatMatik Care extended warranty

The 2-year warranty described above is included and free: you are entitled to it by right, with no purchase required.

If you would like longer and broader coverage, we offer CatMatik Care, an optional paid service:

	36 months	48 months
Price	$79	$149
Total coverage period	36 months	48 months
Of which free legal guarantee	24 months	24 months
Mechanism wear parts	Covered	Covered
Shipping both ways	Covered	Covered
Replacement with a new unit, no inspection required	Yes	Yes
Supplies (filters, bags, mats)	Excluded	Excluded

Guarantor: Wall Agency — support@catmatik.com. Territorial scope: Metropolitan France. Start date: date you receive your order.

In accordance with Article L.217-15 of the French Consumer Code, this commercial warranty is independent of the legal guarantees set out in section 5 above, which the seller continues to owe free of charge. The extension is purchased at the same time as the litter box, on its product page.

8. Contact information

Email: support@catmatik.com

Contact form: Click here

Phone: +33 6 58 45 08 79 (WhatsApp)

After-sales service and return address (France): 71 rue Jean de Bernardy, 13001 Marseille, France

Support hours:
Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+01:00)

Response time: We reply within 1 business day.